The Impact of Last Mile Problems on Delivery
Online shoppers may be wondering why it takes longer than it should to get their orders. The communication and order process are always seamless but the time it takes between confirmation and delivery is a challenge. This situation is even worse for same day deliveries. One would think the technology used to simplify the ordering process could be utilized to make the delivery process faster. Unfortunately, last mile delivery faces so many challenges. It is the most expensive section in service delivery as well as the most complex since so many external factors influence its overall performance.
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In this article, Shelagh Dolan discusses e-commerce and the use of technology to reduce last mile delivery problems.
Technologies that could reduce the challenges of last mile delivery
“As consumers increasingly turn to e-commerce for all their shopping needs, speedy fulfillment isn’t just a “nice to have” — it’s the expectation of every online shopping experience. And if logistics companies and their retail partners want a shot at thwarting the ever-looming threat of Amazon Prime, it needs to be a priority.” read more here
Crowdsourcing has been beneficial in many sectors such as hospitality where Airbnb comes to play. This can also be used when it comes to service delivery. It will reduce the time spent on traffic moving between locations that are far apart. By outsourcing delivery personnel, it will be easier for customers to make on-demand and scheduled deliveries without worrying about missing the package should they leave home or the office. Future technological changes expected in last mile delivery include the use of robots, drones, and self-driving cars.
In this article, Sarwant Singh discusses the future of last mile delivery and the technologies which will likely improve efficiency.
The role of technology in the future of last mile delivery
“From unmanned mobile robots in warehouses to drones for online fulfilment, the current supply chain is undergoing a major transformation. With the possibilities in artificial intelligence, the future supply chain holds the promise of being completely autonomous and self-orchestrated. A fleet of trucks using a swarm algorithm could increase throughput in cargo yards; a trusted peer-to-peer ledger on the blockchain…” read more here
Several companies have developed technologies that will help improve service delivery. Some of the available technologies include autonomous guided vehicles, mobile robots, drones, autonomous ships, autonomous trucks, and self-driving cars. Delivery trucks spend much time in traffic in the cities while those that go to rural areas spend a lot of time covering many miles to deliver one or two parcels. These are some of the challenges technology in last mile delivery is attempting to solve.
In this article on avinetworks.com, the author discusses application delivery platforms and their role in service delivery.
Benefits of application delivery management
“An Application Delivery Platform is a suite of technologies that handles application service like load balancing, security controls and traffic management in data centers and cloud environments. The application services platform’s role is to deliver applications reliably and securely to end users.” read more here
With e-commerce, it has become necessary for online stores to use applications which improve user experience as well as make the delivery of services seamless. It is important for the customer to access the services being offered at any given time and carry out their transactions without any hitches. It is vital to use an application delivery controller that responds to the commands of online clients by directing them to the services they seek. This encourages more people to shop online and improves the productivity of online retail stores.
Just as it is essential for clients to have an easy time when placing orders online, it is equally vital for them to receive the products ordered in a timely efficient manner. Most of the challenges that are faced during the last mile delivery can be overcome with the use of the right technology. It will be easier for companies, especially those that compete with giants like Amazon, to find ways of improving efficiency. This is the only way they will be able to gain the confidence of consumers and build their businesses. Fortunately, there are different facets of technology that can be used by service delivery companies irrespective of their size.