What We Need To Know About Queue Management Systems

Restaurants, banks, supermarkets, grocery stores, theatres, cinemas – these are just some of the places where we usually experience a queue. We are truly lucky if there are a few people in the area because most of us really really really hate waiting especially if we are rushing. However we can’t really avoid it because these are public areas, but one thing that we could do about it is to have a proper queue management.  Queue management systems help speed up transactions by passing the main bulk of process back to customer, this not only ensure the security of the transaction but it also improves the customer experience and frees up more time for the business to focus on other operations. While such commercial queue solution that is available is by ATT systems, more information can be found on their product page here.

In an article by S-tech, we would be able to read about six benefits of intelligent queue management systems.

6 Benefits of Intelligent Queue Management systems

Perception is that Queue Management Systems only allow customers to take a ticket and wait for their turn instead of standing in line. If you thought so too then read on.

The first queue management system

When the founders of Qmatic sought to remove long lines in a restaurant, they invented a ticket number system. This system would simply print tickets with queue numbers. The numbers would be called at the counter and served. This is where the first Electronic Queue Management System was born in Sweden in the early 80’s.

Not a “take a ticket system” anymore

Queue Management Systems have evolved since the 80’s. They are being used not only to comfort customers but they help the organisation improve their service in many ways. Here are 6 benefits of an intelligent queue management system. Read more here.

One of the benefits given above is staff satisfaction. Queue management systems also makes staff’s job easier. They also wouldn’t have to worry about customers arguing about getting their turn first. With this, the staffs’ performance would be better and they would be more productive.

Oemkiosks will now give us four tips to improve the service quality through queue management systems.

4 Tips To Improve Service Quality Through Queue Management

What causes more frustration, waiting time or being in a long queue? In this article, we highlight 4 tips to improve the quality of your service, through the management of queues.

We believe that customer service is a crucial point for customer loyalty. There are those who argue that the most important thing is to reduce waiting time, but some people consider that the most important thing is not to create long waiting lists.

Waiting to have an answer or solving a problem, is a lot of effort. The consumer needs quick and effective responses.

When a customer comes across a long queue, he automatically starts calculating how long it will take before they can be served. This analysis of time can be fatal to sales and will have a huge impact on the overall analysis in service operation.

However, this sense of waiting can be “manipulated” and this experience can become more enjoyable. But how? Read more here.

Keeping the customer busy and entertained while waiting for their turn is one effective way of keeping your customers from getting bored and angry while waiting. Simply installing a television for your customers is enough to pass time.

Lydia Lam

Artbox Singapore moves 2 rows of shops, adds food queue system for crowd control

SINGAPORE – Artbox Singapore, which was criticised for severe overcrowding at its pop-up event last weekend, has moved two rows of shops to add room and set up gates for better crowd control.

The creative market’s official website partner ShopJJ told The Straits Times on Friday (April 21): “Gates have also been set up, likely for better crowd control.”

The hipster market, held at the Bayfront Event Space at Bayfront Avenue, will be open again this weekend from tonight (April 21) to April 23, from 3pm to 11pm.

Artbox Singapore, the local edition of Bangkok’s popular market, opened last Friday (April 14) for its first overseas installment. Read more here.

Artbox Singapore is one of the places which always get overcrowded and it is good that the management had actually done something about it. They have moved to rows of shop to give more room for the people to roam around. Also, their crowd control measures include a wireless paging system, which will inform visitors when their food is ready. These are just some of the ways we could manage queues. Establishments should think about these because their customers are really important and having a well-managed queue is a big impact for customers.

How does SAP B1 fit into the ERP system?

Need for accounting team:

Money is integral to living and surviving. One cannot start and run a business without money. For a business to grow and sustain, money is the utmost necessity. One needs to invest some capital for a business to start. The basic dependency of the business lies on the percentage of profit that the business is making and the amount of loss incurred from the business. The balance between the profit and loss determines the lifespan of the business.

Accounts team is the core group in an organization that finds out whether the business will survive or not. Profit and loss calculations are done with the help of ledgers and financial report is generated as a result of all the calculations. This entire process can be defined under the term finance management. The accounts team is like the backbone of the company. The finance team in an office calculates both the revenue generated by the company (external processes) as well as process the payroll functions of a company (internal process).

SAP Accounting:

ERP accounting software suites are on the rise as they automate the finance management process of a business, the top twenty accounting software are: Intacct, Oracle, SAP, Traverse, LessAccounting, NetSuite, AccountEdge, Bill.com, FreeAgent, Microsoft Dynamics, Red Wing Software, Wave, Xero, FreshBooks, Sage, Quickbooks, CYMA.

SAP is the creator of many ERP accounting software suites, like SAP Business One and a sap partner company .

The SAP financial accounting software, SAP Business One has many modules that take care of the following functionalities:

Accounts Receivable

General Ledger Accounting

Accounts Payable

Bank Accounting

Asset Accounting

Travel Management

Internal Orders


Special Purpose Ledger

Cost Center Accounting

Profitability Analysis

Cost Element Accounting

Product Cost Controlling

Profit Center Accounting

These functions form the core of the finance management process. With these being taken care of, a company can smoothly function.

Any SAP accounting software is a solution to all problems of accounting and reporting. All functionalities can take place in a single platform. Some of the solutions provided by the accounting software are:

Record all financial processes in a ledger.

Support parallel accounting standards and multidimensional reporting is provided.

Integration of assets, payable, inventory, receivables is done to attain complete financial accounting.

Use of powerful management tool like profit centers, cost centers, projects and order.

Comprehensive solution is provided by providing a closure to automation, reporting, and audit support.

Hence by providing such robust accounting solutions SAP Business One fit into the ERP system.

How the military uses commercial technology?

Commercial Technology and the Military forces:

Technology has made its inroads into all sectors of life – from the personal to the professional. It has also been variedly used by the military sector of every country from a small to a large scale to enhance their systems. However, the clash between antiquated military research and fast growing commercial technology is most prominent in the advanced communication sector. But still the commercial off-the-shelf-technology when applied to military designs showcase serious drawbacks. The way military uses the growing commercial technology for their communication is a balancing act: it surely entails for lower development costs for the department of defence for any country. But also one must keep in mind that it is the same technology that is also being used by the terrorist forces. Thus, on one hand there is a sharp decrease in prices to develop these, there is also an increased chance of vulnerability.

In spite of the increased alliance between military forces and commercial technology there are still increased differences between the two. In the communication sector, providing a robust communication system using cutting edge technology that can sustain in extreme climate change and can be exposed to radiations, survive in extreme conditions of rain and dust and still maintain the clauses of cyber security and data protection is indeed very difficult. To know more about these challenges you can always apply now to various websites that discuss such issues.

How the military uses commercial technology?

Military forces over the years have greatly harvested the commercial technological sector to reap great benefits. This has mainly been in the communications sector:

On field security: the military forces use advanced personal communication devices on field. This has increased the level of security that these devices need, leading to major technological innovations for personal communication devices. The system engineers study the on-field networks and develop the devices according. They do a bio monitoring themselves.

Digital transformation: the defence forces increased dependence on commercial technology being used for communication has led to some serious digital transformations. This has indeed led to the use of hundreds of sensors in a more effective way – the newsfeed from all these sensors are not needed. Hence they are designed in a manner that only a change or an anomaly is reported to the central system.

These are some of the ways in which military is using commercial technology.

In the military, internal security is also enhanced by having a iris recognition system in place for inhouse use .

Choose Your Next Operating System with POS for retail.

Every small or big store needs a good organizing system, in order to produce efficient and prosperous results. In this demanding market, where many stores gain the consumers preference, your store has to be well organized and friendly to the customers as well as the employees. The best retail POS in Singapore is here to make your life easier. Use this system to update the way you work and enter a new computing era. All of your competitors are definitely upgrading their systems, so why left behind? This amazing tool will completely change the way you do your everyday tasks.

Minimize Your Work Load

For every store manager or owner, there are countless things he must do on a daily basis. Among them, he must always know the amount as well as the specific type of products that he has available in the shelves or in stock. Without a valid POS, the work load will be dramatically increased and perhaps even reach the point where more and more mistakes occur every day. This high-tech operation is here to make you more efficient in your work, by taking some of your responsibilities away. You can now have in your hand, all of the information needed to manage your store successfully.

Reduce the Manpower Costs

Having regular checks on your stock supplies means additional working hours, and therefore additional costs for the stores operation. POS systems can truly make a difference in that. Since you will be able to keep track of all your available products at all times, you can reduce the costs of the operation by far. This way, your store can make larger profits; will maintaining an actually better computing system. This POS will make you and your employees work less while having a clearer idea of your stores needs and abilities. This system keeps a history list with all the information you dont want to miss, from your former retail needs, all the way to your customers preferences and personal information.

A self service kiosk can help to reduce required manpower for customer service in this case.

All the Information in One Place

Instead of keeping many different lists with necessary information, or even worse, losing them at some point, this POS can store everything for you. All the purchasing activity is already there, without having to insert it manually. Learn all about your incoming and out coming purchases, by pressing few buttons. Track all of the inventory movements without having to check manually on your own, or placing a single employee for this task. In addition, POS for retail can offer you some real-time reports so that you dont miss any piece of information.

Run your own reports and statistics and learn all about your businesss needs in one move. Who needs complex computing and marketing companies when you can run your whole store from the simplicity of a single device? Learn easily how to use this retail POS and thrive in the professional field.

Asset Lifecycle & Customer Relationship Management – The Healthcare Arena

When running a business, say, based on the sale of healthcare supplements, one needs to take into consideration the lifecycle of the product being sold and services offered post sale.

Take your basic healthcare supplement. There’s bound to be large consignments of the product that need to be stored and sometimes discarded (ensuring that cost is kept in mind), and once this product is sold, it is a mandate that there exists after-sales-service vis-à-vis customer relationship.

Asset management in this regard may include the purchase, storage, sale, and disposal of healthcare supplements in a cost-effective way.

Purchasing and storing are relatively easier tasks when it comes to ‘asset management’. However, the sale and disposal of a healthcare supplements, keeping in mind cost, are slightly tougher tasks at hand.

The sale of a product warrants service provided post-sale. Ensuring that you have a robust customer service team and policy not only ensures recurring customers, but the propagation of excellent service by word of mouth, which reels in more customers.

These are 2 vital ingredients for Enterprise Resource Planning (ERP).

An ERP would monitor important aspects such as procurement of these supplements, maintaining an inventory of stock, keeping a track of the product’s lifecycle and finances involved in all these aspects.

It would also capture and maintain customer relationships, and facilitate the use of customer experiences. Interactions with customers would be logged on the tool, which would provide a real-time analysis of the data.

By maintaining a dashboard comprising of data of all of the above, data analysis could be conducted on the product, providing a real-time analysis of product trends.

Analytics could provide insights on how to improve the sale of health supplements and cost management involved in doing so.

Enterprise Resource Planning would also aid in planning and optimising the manufacturing capacity of the supplement, its distribution, and monitoring ordering scheduling, shipping, and invoicing.

The ‘JD Edwards’ (JDE) solution aids in integrating all data, and providing a unified dashboard/platform for multiple departments to access. Instead of a myriad of excel sheets across departments, the tool would present a unified database which would be accessible by all departments.

The keyword when it comes to Enterprise Resource Planning, is ‘real time decision making’, through the use of its interactive reports, charts and graphs.

Future of SAP in Corporate Setup

The Corporate Setup:

The corporate world is an ever-changing world. There is a lot of competition and everyone wants to do well, from individuals to organizations. However, in order to do well, one has to excel in the work that is being done. In business especially, information plays a very vital role in deciding the profit or gain incurred. Thus having the right information at the right time handy and available is very important.

In order to eliminate chances of human error, most processes are being automated. One such wonder of automation is storing data on a cloud, a web based technology that acts as a repository. This is where the idea of enterprise resource planning (ERP) comes in. The ERP software is mainly used for business and corporate development. Imagine you and your rival are waiting for your tender to get selected. However, your rival has already all information needed to convince the people to give him the tender. Thus you lose focus on your work as you meet failures like this. The ERP software helps in keeping all the data handy so that next time you do not lose your business. Thus in the corporate world, ERP software plays a very important role for businesses to run.

Future of SAP Business One:

Small and medium sized companies make up most of a country’s economy. These companies are in a growing stage and shall soon work their way up to becoming large companies. As SAP Business One is one suited for small and medium enterprises and these companies are large in number, the SAP Business One is not going to go off the market anytime soon. They help the SMBs in:

  • Data regarding all aspects of the business is captured into a single and scalable system.
  • Integrated business intelligence can be used to solve many problems
  • This product is mobile friendly and hence the employees can access it from anywhere.
  • It can be easily deployed in a short span of two to eight weeks in both cloud and on-premise platforms.

Thus SAP Business One ensures a lot of benefit to the companies and is here to stay as the most sought after ERP software. The benefits given by this product of SAP at a very cost effective price makes this software a very popular software amongst the corporate honchos. Indeed, SAP Business One is a very good software.

Importance of Bank Queue Management

The goal of bank queue system management goes much beyond of simply reducing the waiting time. There are several other benefits of a good queue management system spanning from service agents to customers and from bottom lines to managers.

Here are some of the proven importance of a queue management technology.

1. Service efficiency gets improved

Several studies have shown that an effective queue management system can lead to a significant improvement in an organization’s service efficiency. Now this is attainable with a technology that allows the cashiers and the service agents to cater to a customer more easily and promptly. Higher service efficiency is also achieved by a smart queue management system that makes sure that a customer accesses the right service station on the basis of their preferred service. For example, a customer could be interested in new purchases, returns, opening a new account, availing a service or for conducting his regular transactions.

2. Impulse purchases can increase

A key benefit to a company’s bottom line is possible with the aid of a smart queue management system is to improve impulse sales. There can be as much as about 400 percent jump in the volume of impulse purchases while customers check out when i-line merchandising is combined with digital signage inside a store. It is possible to alter the digital messaging quickly and accommodating specific kinds of crowds is simply a child’s play.

3. Perceived waiting time in the queue can be lowered

As far as a queue management system is concerned, the perception of customers on how long they had to wait in the queue plays an important role. In fact, it is as critical as their actual waiting time in the queue. The perceived waiting time for the customer get reduced by up to 40 percent when queue management system such as digital signage is used in a store so that they can get distracted and or be engaged through attractive promotional and commercial messages. Just as a manager is benefited from data like service times and information about counts of customers, a customer also requires being well-equipped with certain information. Customers can be made happy with a text message that displays their expected waiting time in a queue, a printed ticket or digital signage.

4. Actual waiting time can come down

Many studies have proved that the average wait time of consumers have come down by about ten to thirty percent, courtesy queue management technology. It is possible for the managers to do a good job when they monitor queues and reallocate resources on the basis of immediate notifications of changes in the performance of a queue. Thus, a manager is capable of preventing a service disruption because of real-time management steps and predictive metrics. So, it is possible for a queue to operate in a more efficient manner, thus reducing the mean wait time.